Terms & Conditions

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1. Agreement & Parties

These Terms & Conditions govern direct reservations made through palmstays.ae with PalmStays, a licensed Dubai holiday-home operator regulated by Dubai Economy & Tourism (DET) under holiday-home permit PAL-THE-NIOPZ. The residence is a privately operated holiday home at Fairmont South, Palm Jumeirah — it is not part of the Fairmont hotel room inventory, and hotel services such as daily housekeeping, room service or hotel front-desk services are not included. Reservations made through third-party platforms (Airbnb, Booking.com and similar) are governed by that platform's own terms in addition to the applicable parts of these terms; where they conflict, the platform terms accepted at booking prevail. By confirming a reservation you acknowledge these terms electronically — the version you accept is recorded with your booking.

2. Booking & Confirmation

• A reservation request creates a temporary hold on your dates for the period shown during checkout (normally 30 minutes for online payment or up to 24 hours where manual payment is arranged). The reservation is confirmed only once the required payment is received and verified.
• Bookings are accepted only where dates, price, occupancy, payment status and registration requirements are valid. We may decline or escalate a booking where identity, payment, intended use or occupancy information is materially inconsistent.
• Only the named lead guest may manage material changes to the reservation, unless written authority is verified. The lead guest must be at least 18 years old and is responsible for every registered guest.
• Minimum stay: 2 nights. Maximum occupancy: 4 registered overnight guests. All overnight guests must be declared and registered.
• Special requests are not guaranteed until confirmed by PalmStays in writing.

3. Rates, Fees & Payment

• Rates are quoted in UAE Dirhams (AED) per night. Where a turnover cleaning charge applies it is shown separately in your quote before you book. A Dubai Tourism Dirham fee applies per bedroom per night as required by DET. Quoted totals include all mandatory fees and, where applicable, UAE VAT.
• Direct bookings: 25% deposit due at confirmation; the balance is due 14 days before arrival. Bookings made within 14 days of arrival require full cleared payment.
• Reservation status remains conditional until cleared payment is received. If payment is not completed by the deadline, the hold may be released and the dates returned to inventory.
• We never request card details or payment through ordinary chat or messaging. Payments are made only through the secure payment link or method issued for your reservation.

4. Cancellation & Refunds

• Stays under 28 nights (Moderate): full refund for cancellations made at least 5 days before check-in. Within 5 days, a partial refund applies — the first night plus 50% of the remaining nights is retained.
• Long-term stays of 28 nights or more (Firm): full refund for cancellations made at least 30 days before check-in; after that, the first 30 days of the stay are non-refundable.
• Date-change requests are treated under availability, rate-difference and change-deadline rules — they are not an automatic waiver of cancellation terms.
• A guest who does not arrive without communication remains subject to the confirmed cancellation policy.
• Refunds are processed to the original payment method where required, typically within 5–10 business days of the approved cancellation. These terms are always subject to your mandatory legal rights and, for platform bookings, the policy accepted at booking.
• If PalmStays must cancel a confirmed reservation before arrival, PalmStays-collected accommodation amounts are refunded in full.

5. Registration & Access

• Passport copies or Emirates IDs for every guest must be submitted at least 48 hours before arrival, as required by UAE registration and building-security procedures. Registration cannot be completed without them and check-in may be delayed.
• Check-in is from 3:00 PM; check-out is by 11:00 AM. Early check-in (from 10:30 AM) and late check-out (until 3:30 PM) may be offered complimentary when the calendar allows — neither is guaranteed and must be confirmed by PalmStays.
• On arrival, present your booking confirmation at the residents' lobby reception desk to collect the lift access card and the Fairmont privilege card. The residence door opens with a time-limited digital key in the Keyless app, active only for your confirmed stay window.
• Access credentials, membership cards and passes are personal to registered guests — do not share, copy or retain them. All cards and passes must be returned at checkout; verified replacement costs apply to lost items.

6. House Rules

• Only registered guests may stay overnight; maximum four registered guests.
• No smoking or vaping inside the apartment.
• No parties, events, commercial activity or filming without prior written approval.
• Quiet hours are 10:00 PM–8:00 AM, or any stricter current building rule.
• Illegal substances are prohibited.
• Respect neighbours and shared facilities; wear appropriate attire in common areas.
• Children must be supervised on the balcony and in recreation areas.
• Report damage, leaks or safety concerns promptly.
• Any serious violation of building or community regulations may result in immediate removal from the property without refund.

7. ReConnect ReUnite Privileges

• Stays include complimentary ReConnect ReUnite membership privileges for 2 adults plus up to 3 children, subject to current membership terms, venue availability, operating hours and booking requirements.
• The physical membership card must be presented at dining and resort venues to avail discounts. Friends-and-family day passes and wellness extras (spa, massage, Thermal Oasis, Aurum Suite, afternoon tea) are limited membership extras, not per-stay entitlements.
• Pools, beach, gym and other shared facilities are managed by the building and resort operators and may be temporarily unavailable for maintenance or other reasons; membership terms and facility schedules may change without notice.

8. Property Condition & Damage

• The residence is provided in professionally cleaned and inspected condition. Guests are responsible for damage, missing items and extraordinary cleaning caused by occupants or visitors, subject to evidence and applicable law. Normal wear and tear is not chargeable.
• A neighbouring development is under construction; some views from the balcony may include construction activity.
• Any damage claim is handled through a documented process with evidence — dated photographs, inventory records and repair quotations — and you will be given an opportunity to respond before any charge. Approved charges are collected by a payment link or invoice issued to the lead guest; no card details are held on file.

9. Liability

PalmStays is not liable for loss, injury or damage arising from events beyond its reasonable control, including third-party facility closures, utility interruptions, construction activity in the neighbourhood, or force majeure — except where the law provides otherwise. Personal belongings remain the guest's responsibility; travel insurance is recommended.

10. Privacy

Personal information and identity documents are collected only as required for your reservation, DET registration, building security and lawful operations, and are handled under our Privacy Policy.

11. Governing Terms

These terms operate under applicable UAE and Dubai law and DET holiday-home requirements. Nothing in these terms limits rights you hold under mandatory law. The version displayed and accepted at the time of booking governs your reservation, and your acceptance is recorded electronically with it.

12. Questions & Complaints

Raise any concern with us first at hello@palmstays.ae — we aim to respond within two working days. If a dispute remains unresolved, you may escalate to Dubai Economy & Tourism consumer channels. Nothing here limits your statutory rights.

13. Contact

PalmStays — Fairmont South Residence, Palm Jumeirah, Dubai, United Arab Emirates · hello@palmstays.ae

Version 2026-10-19-v2 · Licensed Dubai Holiday Home Operator — Dubai Economy & Tourism.